Welcome to the Walnut Hill Production Department Helpdesk
Want to have a go at solving an issue yourself? Check out our Knowledgebase for helpful information on frequently asked questions.
In order to streamline support requests and better serve you and your ministry areas, we utilize a support ticket system. This support ticket system is for Production Department equipment* (audio, video, lighting, media) only. For all other facilities and/or staff issues, please contact hello@walnuthillcc.org or the appropriate Walnut Hill staff
Every support request is assigned a unique ticket number which is used to track progress and provide you a simple way to receive status updates if desired.
Submitting support tickets helps us help your technology and A/V equipment to be in the best working condition!
*Production equipment includes:
- Speakers
- Microphones + stands
- Stage lighting
- Projectors
- Cameras
- Media iMacs
- Audio/video cables
- Stage/theatrical supports